Frequently Asked Questions

phweek requires all players to complete Know Your Customer (KYC) verification before making deposits or withdrawals. You will need to submit a clear photo or scan of a valid Philippine government-issued ID. Accepted IDs include:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Voter's ID
• Philippine National ID (PhilSys)

You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last three months). KYC verification is typically completed within 24 hours.

No. phweek strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the phweek Login page or contact our support team for assistance.

Go to the phweek Login page and click "Forgot Password." Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our 24/7 live chat support team for further assistance.

You can update certain account details — such as your mobile number, address, and communication preferences — from the Account Settings section after logging in. Note that your full legal name and date of birth cannot be changed after KYC verification is approved, as these are tied to your verified identity. If you need to correct a name or date of birth due to a genuine error, please contact our support team with supporting documentation.

phweek supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard

All transactions are processed in Philippine Peso (₱). GCash and PayMaya deposits are typically instant, while bank transfers may take up to one business day to reflect in your phweek wallet.

The minimum deposit on phweek is ₱100 for GCash and PayMaya. For bank transfers and card payments, the minimum is ₱500. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes. phweek does not charge any fees on deposits — what you send is what you receive in your wallet.

phweek processes withdrawal requests within 1–3 business hours for verified accounts. GCash and PayMaya withdrawals are typically the fastest, often arriving within minutes after processing. Bank transfers to BPI, BDO, and Metrobank may take up to one business day. To ensure fast withdrawals, make sure your KYC verification is complete and your withdrawal method matches the name on your phweek account.

Withdrawals may be delayed for several reasons: incomplete KYC verification, an active bonus with pending wagering requirements, a security review triggered by unusual account activity, or a mismatch between your account name and your payment method. If your withdrawal has been pending for more than 24 hours, please contact our support team via live chat with your transaction reference number for immediate assistance.

phweek offers a generous welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the phweek Casino promotions page. Welcome bonuses are subject to wagering requirements, which means you must wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be converted to withdrawable cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place a total of ₱20,000 in bets before withdrawing. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

No. Bonus funds cannot be withdrawn directly — they must first meet the applicable wagering requirements. However, any winnings generated from real-money bets (not bonus funds) can be withdrawn at any time, subject to the standard withdrawal process. If you prefer not to accept a bonus, you can opt out before making your deposit by contacting our support team.

phweek offers a diverse library of games to suit every type of Filipino player:

• Slots: Hundreds of video slots with varying themes, paylines, and RTP rates. Visit the Slot page to browse.
• Fishing Games: Action-packed titles like Pirate Fishing and 1001 Nights.
• Bingo: Classic and modern bingo variants on the Bingo page.
• Live Casino: Real-time live dealer games including baccarat, roulette, blackjack, and more.
• Sports Betting: Competitive odds on PBA, NBA, UFC, boxing, football, and sabong.

Yes. phweek is fully optimized for mobile browsers on both Android and iOS devices. You can access the full platform — including all games, deposits, withdrawals, and account settings — directly from your mobile browser without needing to download a separate app. Simply visit phweek.app on your phone and log in to your account for a seamless mobile gaming experience.

RTP stands for Return to Player — it is the percentage of all wagered money that a slot or game is statistically expected to pay back to players over time. For example, a slot with 96% RTP will, on average, return ₱96 for every ₱100 wagered over a very large number of spins. RTP is a long-term statistical average and does not guarantee results in any individual session. phweek only offers games from certified providers whose RTP figures are independently audited.

phweek uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect that someone has accessed your phweek account without your permission, take the following steps immediately:

• Change your password using the "Forgot Password" function on the phweek Login page.
• Contact our 24/7 live chat support team to report the incident and request a temporary account freeze.
• Review your recent transaction history for any unauthorized activity.
• Enable two-factor authentication (2FA) from your Account Security settings.

phweek will investigate all reported security incidents promptly and take appropriate action to protect your account.

phweek provides a full suite of responsible gaming tools, all free of charge and accessible from your Account Settings:

• Deposit Limits — Set daily, weekly, or monthly caps on deposits.
• Loss Limits — Define the maximum amount you are comfortable losing per period.
• Session Time Limits — Automatically log out after a set duration.
• Reality Checks — Periodic reminders of your session duration and spending.
• Cool-Off Period — Take a break of 24 hours, 7 days, or 30 days.
• Self-Exclusion — Exclude yourself for a minimum of 6 months or permanently.

For more details, visit our Responsible Gaming page.

To self-exclude, log in to your phweek account, go to Account Settings, and select the Responsible Gaming tab. Choose "Self-Exclusion," select your preferred exclusion period (minimum 6 months or permanent), and confirm. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. If you need help activating self-exclusion, our 24/7 support team can process it on your behalf via live chat. You can also contact PAGCOR for additional support and resources.

The minimum age to register and play on phweek is 21 years old, in accordance with Philippine law governing casino-style online gambling. Age verification is mandatory during the KYC process. Any account found to belong to a person under 21 will be immediately closed and all funds returned. phweek has zero tolerance for underage gambling.