phweek Privacy Policy

phweek ("we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who use the phweek online gaming platform, accessible at phweek.app (the "Platform"). This Privacy Policy describes how phweek collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By registering for or using the phweek Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read together with the phweek Terms and Conditions, which govern your use of the Platform. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms and Conditions.

phweek collects the following categories of personal data from players and visitors to the Platform:

phweek does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming assessments or as mandated by applicable law.

phweek collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies. See Section 7 for more details on cookies.
• Third-party sources: Data received from payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification providers, fraud prevention services, and regulatory databases, where permitted by law.
• Publicly available sources: Information from public records or databases that phweek may use to verify your identity or comply with anti-money laundering obligations.

phweek uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your phweek account, including verifying your identity and eligibility.
• Service delivery: To provide access to games, process bets, credit winnings, and deliver all features of the phweek Platform.
• Payment processing: To process deposits and withdrawals through your chosen payment method, and to maintain accurate financial records.
• Legal and regulatory compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, PAGCOR regulations, and the Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible gaming: To monitor gameplay patterns, identify potentially problematic gambling behavior, and administer responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: To respond to your inquiries, resolve complaints, and improve our support services.
• Marketing communications: To send you promotional offers, bonuses, and news about phweek, where you have provided your consent to receive such communications. You may withdraw your consent at any time by updating your account preferences or contacting support.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the phweek Platform.

phweek will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

phweek processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including operating your account, processing transactions, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, PAGCOR requirements, and tax reporting duties.
• Legitimate interests: Processing necessary for phweek's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly for marketing communications and certain cookie-based tracking. You may withdraw consent at any time without affecting the lawfulness of prior processing.

phweek does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Game software providers: Third-party game developers and content providers whose games are available on the phweek Platform, to the extent necessary to deliver their services.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulation.
• Law enforcement: Philippine law enforcement agencies and courts, where disclosure is required by a valid legal order, warrant, or subpoena.
• Professional advisers: Legal counsel, auditors, and other professional advisers engaged by phweek, subject to confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of phweek's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third parties with whom phweek shares personal data are required to process such data in accordance with applicable Philippine data protection law and phweek's data processing standards.

phweek uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security and fraud prevention functions. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled.
• Performance cookies: Used to collect anonymized data about how visitors use the Platform, helping phweek identify areas for improvement. These cookies do not identify you personally.
• Functional cookies: Used to remember your preferences, such as language settings and game display options, to provide a more personalized experience.
• Analytics cookies: Used to understand aggregate user behavior and measure the effectiveness of phweek's features and promotions.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phweek Platform. By continuing to use the Platform after being presented with our cookie notice, you consent to our use of non-essential cookies as described above.

phweek retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with AML and PAGCOR record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by applicable law.
• Customer support communications: Retained for a minimum of two (2) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, phweek will securely delete or anonymize your personal data in accordance with its data disposal procedures.

phweek implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the phweek Platform.
• Encrypted storage of sensitive personal and financial data on secure, access-controlled servers.
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of phweek systems.
• Multi-factor authentication requirements for administrative access to phweek systems.
• Comprehensive employee training on data protection and information security practices.

While phweek takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, phweek will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by Philippine law.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phweek:

• Right to be informed: The right to be notified of how your personal data is collected, used, and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data phweek holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by phweek.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phweek's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe phweek has violated your data privacy rights.

To exercise any of these rights, please contact the phweek Data Protection Officer using the contact details in Section 14. phweek will respond to all data subject requests within thirty (30) days of receipt, as required by Philippine law.

The phweek Platform is strictly intended for individuals aged 21 years and above. phweek does not knowingly collect personal data from individuals under the age of 21. If phweek becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete such data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal data to phweek, please contact our support team immediately at [email protected] so that we can take appropriate action.

phweek primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to, or accessed by, service providers or partners located outside the Philippines, including game software providers and cloud infrastructure providers.

Where such international transfers occur, phweek ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses that meet the standards required by the National Privacy Commission. phweek will not transfer your personal data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards and, where required, obtaining your consent.

phweek reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, phweek will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how phweek protects your personal data. Your continued use of the phweek Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

phweek has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

Data Protection Officer – phweek
Email: [email protected]

Customer Support (General Inquiries)
Email: [email protected]
Live chat available 24/7 inside the phweek platform.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. phweek takes all privacy complaints seriously and will work diligently to resolve any concerns raised.